Boot Problem on HPE DL380Gen11

Hi @r00ta /@troyanov /@all There is an option in MaaS GUI for Powering on and off the server, and its working fine but for HPE DL380Gen11 server, when we trigger power on from MaaS UI. The server powers on and stucks on the boot screen and not proceeding further. But if we are doing the same from the ILO server is booting fine. This issue is noted only when triggered from the MaaS UI. This is happening specifically only to this server other types of server are fine. Can anyone give a fix for this please.

Please ensure you have the latest greatest HPE firmwares installed on your server

Hi @r00ta we will check regarding firmware. But for HPE DL380 Gen11 servers alone we are using custom power configurations as below, which is become of a power loop issue we faced and it is mentioned in Bug #2112206 “Powerloop on HPE ProLiant DL385 and DL360 " : Bugs : MAAS

So will these changes impact anything?

Power boot type: Automatic

Cipher Suite ID: 17

Privilege Level: Operator

Workaround Flags: Opensesspriv, Nochecksumcheck

I don’t think so. I know another person had the same problem and upgrading the firmware fixed it

Otherwise, there is something wrong with your card. I see it’s pxe booting from an nvidia device, maybe you can try with the onboard nics instead?

Hi @r00ta we tried upgrading firmware aswell it still didnt helped. Regarding the card, we are using Nvidia Bluefield card only to boot the machine. We use the same card for all types of servers & we dont see such issue.

I’d suggest to take a tcpdump to see where the machine gets stuck. You can also take it while booting another machine that works fine and you compare the two (in case you don’t know the details of the boot process)